Hospitality consulting · Miami & Europe
Most houses do not need more. They need less, done properly.
A room can be beautiful, well reviewed and still lose money. Usually the problem is not the kitchen — it is what happens before the guest sits down, and what happens after they leave.
Maison Pompon is a hospitality consulting studio specialising in luxury restaurants, hotels and members' clubs. We help them elevate guest experience, increase loyalty and drive revenue.
Write to usThe name
François Pompon, sculptor, 1855–1933. L'Ours blanc, Musée d'Orsay. His entire body of work consists of removing — the fur, the muscle, the anecdote — until only the true volume remains. Nothing was added to make the bear more impressive. Everything unnecessary was taken away until it could not be mistaken for anything else.
That is our method.
Expertise
Read on →Guest Experience & Service
What a guest actually goes through, written down and made repeatable.
Membership & CRM
Knowing who your guests are is not a database problem. It is an operating decision.
Revenue & Reservations
The book is the business. Most houses run it as an afterthought.
Openings & Programming
There is one window to be interesting, and it is short.
Who we work with
Read on →- Restaurants & fine dining
- Luxury hotels
- Members' clubs
- Beach clubs & rooftops
- Hospitality groups
- Luxury brands entering hospitality
- Investors & developers
How we work
I
The brief
Five lines is enough to start. What the house is, where it stands, and what you want to be true in a year. You get a reply within 48 hours, from the person who will do the work.
II
The read
A walk-through, on site, unannounced where it matters. What is working, what is not, and what nobody has said out loud yet — written plainly, in a document you can hand to your board. Two to three weeks.
III
The work
A scope, a price and a calendar, agreed before anything starts. Where a specialist is better — a photographer, a chef, a revenue analyst — we bring one, and the accountability stays with us.
Five lines is enough. Tell us what the house is and what you want to be true in a year.
hello@pomponhospitality.com